24/7 customer support
Iris handles every customer message. Day and night.
Iris is the AI support agent built into every Autofli store. She answers product questions, checks order status, addresses objections, and initiates returns — without needing you in the conversation.
What Iris handles
Most support requests, handled before you wake up.
Iris reads from your product catalog, your policies, and your order data. She does not guess. She answers from real store context.
Product questions
Sizes, materials, compatibility, use cases. Iris reads your product data and answers accurately. If a product lacks a spec, she says so rather than inventing an answer.
Order status
Customers ask where their order is. Iris checks your order data, finds the tracking number if available, and gives a clear update. She does not template-respond when the answer is unknown.
Return initiation
When a customer wants to return something, Iris explains your policy, confirms eligibility, and hands off to the Returns Agent to process. The customer gets a resolution path immediately.
Objection handling
Shipping time concerns. Skepticism about product quality. Price friction. Iris addresses these with honest, policy-backed responses — not scripted deflections.
FAQs
Shipping windows, return policies, payment methods, international availability. Iris reads your policy fields and answers correctly. If a policy isn't set, she flags the gap.
Pre-sale questions
Customers who are on the edge of buying often ask one more question. Iris answers them. She does not push — she informs. That's enough to close a meaningful percentage of hesitant buyers.
Iris converts
Supports without being pushy. Closes without being salesy.
Iris is trained to prioritize accurate information over closing. She doesn't use urgency tactics or fabricate stock levels. When a customer is ready to buy, Iris helps them complete the purchase. When they're not, she provides what they need and leaves the door open.
This approach — honest, specific, non-pushy — converts a portion of support conversations into sales. Not because Iris is a sales bot, but because most buying hesitation is an information gap. Iris fills it.
Escalation
Iris knows when to involve you.
Iris is not designed to handle everything silently. When a conversation requires a judgment call — a dispute, an unusual request, a situation outside her policy scope — she flags it and routes it to you with full context. You see the conversation history, what she told the customer, and what she recommends.